Privacy Policy

Overview

This Privacy Policy explains how Parker Visual Notary Services and Parker Visual LLC collect, use, store, and disclose personal information when you visit this website, submit an appointment request, communicate with us, or use our services. We aim to collect only the information reasonably needed to respond to inquiries, schedule appointments, provide requested services, and operate the website securely.

Information We Collect

We may collect contact and appointment information that you provide directly, such as your name, email address, phone number, location, document type, preferred appointment timing, notes, and any other information you choose to submit. We may also collect limited technical information automatically, such as IP address, browser and device information, pages visited, referral information, cookie identifiers, and security or anti-abuse signals generated by website infrastructure or bot-protection tools.

How We Use Information

We use personal information to respond to inquiries, review and schedule appointment requests, communicate with you about availability and logistics, send service-related messages, maintain records of communications and appointment requests, alert us that a new request has arrived so it can be answered promptly, improve website performance, prevent spam and abuse, comply with legal or regulatory obligations, and protect the safety, integrity, and availability of our services.

Legal Bases for Processing (EEA / UK / Similar Laws)

If privacy laws such as the GDPR apply to your information, we generally rely on one or more of the following legal bases: your consent, steps taken at your request before entering into a service relationship, our legitimate interests in operating and securing the website and administering appointment requests, and compliance with legal obligations. Depending on the context, not every legal basis will apply to every processing activity.

Cookies and Analytics

This website may use cookies or similar technologies for site functionality, security, and optional analytics. Analytics cookies are not activated unless you choose to allow them. Before you make a choice, we use Google Analytics in a cookie-free mode that records anonymous, aggregated measurements such as a page being viewed and the general source of the visit. In that mode no cookies are set, no identifier is stored on your device, and visits are not linked together over time. If you accept analytics cookies, we may use Google Analytics to better understand how visitors use the website, such as which pages are visited, how visitors move through the site, general device and browser information, and approximate usage patterns. Google Analytics may use cookies or similar identifiers to collect this information. We do not use analytics for advertising, and we do not permit advertising or personalization cookies through this site.

Managing Cookie Preferences

You can accept or decline analytics cookies through the site’s cookie preferences prompt. If you decline, Google Analytics is not loaded at all on this site, including the cookie-free mode described above. You may also update your choice later through the “Cookie Preferences” control in the footer. Depending on your browser and device, you may also be able to manage cookies through browser settings, though disabling cookies there may affect certain website features.

How We Share Information

We do not sell personal information. We may share information with service providers that help us operate the website, record appointment requests, or communicate with clients, but only as reasonably necessary for those purposes. These currently include our website host, our email delivery provider, a bot-protection provider that screens form submissions, a cloud spreadsheet service where appointment request records are stored, and a push notification service that alerts us when a new request arrives. The push notification service receives only limited, non-identifying details — document type, number of signers, requested date and time window, ZIP code, and the displayed estimate. It does not receive your name, telephone number, email address, street address, or any notes you provide. We may also disclose information when required by law, legal process, regulation, or to protect rights, safety, and property.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to requests, maintaining business and legal records, resolving disputes, enforcing agreements, and complying with applicable law. Appointment request records are kept for approximately two years from the date of submission and are then deleted, unless a longer period is required for an ongoing matter, a legal obligation, or a record we are required to maintain as a notary public. Documents presented at an appointment are not retained beyond the immediate needs of that appointment. The notary journal is maintained separately, as required by Massachusetts law.

Appointment Request Records

When you submit an appointment request, the details you provide are recorded in a private log so that your request is not lost if an email fails to send or deliver. This record includes the information you entered on the form — such as your name, contact details, appointment location, document type, timing, and any notes — along with the estimate the form displayed to you. The log is private and accessible only to us. It exists so that a technical failure in one delivery channel cannot cause an appointment request to disappear without anyone knowing. These records are kept for approximately two years and then deleted, as described under Retention.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no internet transmission, email system, or storage environment can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured channels unless specifically requested and appropriately protected.

International Data Transfers

Our website and service providers may process or store information in the United States or other countries. If you access the website from outside the United States, you understand that your information may be transferred to jurisdictions that may not provide the same level of data protection as your home jurisdiction. Where applicable, we rely on appropriate safeguards required by law.

Your Privacy Rights

Depending on where you live, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, portability of certain information, or withdrawal of consent where processing is based on consent. If you are located in the EEA, UK, or Switzerland, you may also have the right to lodge a complaint with your local supervisory authority.

Third-Party Services

This website relies on third-party providers for hosting, spam and bot prevention, email delivery, record storage, notification delivery, and optional analytics. Those providers may process technical and personal information as part of delivering their services, and their handling of that information is governed by their own policies and contractual commitments. For example, if analytics cookies are enabled, Google Analytics may process usage and device information according to Google’s own terms and privacy practices; appointment request records are stored using Google’s cloud spreadsheet services; and notification delivery to a mobile device may route through the operating system’s push infrastructure. We select providers on the basis that they receive only the information they need to perform their function.

Children’s Privacy

This website and our services are not directed to children under 13, and we do not knowingly collect personal information from children through the website for independent use. If you believe a child has submitted personal information inappropriately, please contact us so we can review and address the issue.

Privacy Questions and Requests

For privacy questions, requests, or complaints, please contact us at Hello@PVBostonNotary.com. We may need to verify your identity before responding to certain requests. This policy may be updated from time to time, and changes will be posted on this page with an updated effective date.